We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted.
All refunds will be issued to the original form of payment except cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to contact you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
How to return
If you would like to return goods to us, please contact our customer service via email at firstname.lastname@example.org. Our customer service team will be happy to assist you in processing the return. When requesting the return, please mention the following information in your email:
- the order number as mentioned on the packing slip
- the type and number of goods which you would like to return
- the reason why you would like to return these goods
- if you wish to exchange your product, let us know which alternative product you would like to get
Our customer service team will get in touch with you latest 1 business day after receiving your email.
Please note that for returns or refunds, the shipping costs will be covered by the buyer. The buyer must use registered / track-able shipping services and inform Bradgley & Scott with the tracking number.